I.D.# PD330931ON
Access Period: 30 days
Duration: 8 Hours

Tough times require searching for things that we can change and making them better. But so often problems are solved with 'band-aids' and not root cause solutions. This approach is getting too expensive and at best only helps companies tread water. To combat these issues and adopt a fresh approach, teams can use the methods and tools of Root Cause Problem Solving to first view problems as opportunities for improvement, identify root causes and implement solutions to prevent recurrence. Benefits include improved quality and customer satisfaction, reduced operation costs, and greater employee knowledge of work processes.

This proven 8-step approach to problem solving will help improve operational and financial performance by identifying causes and implementing solutions to significant or recurring problems. This approach to problem solving is used by many major automotive manufacturers.

Is this Webinar Recording for You?
This course is applicable to those directly working in or responsible for performance improvement of any definable, repetitive process, e.g. manufacturing, design, logistics, purchasing, sales, or distribution, including:

  • Manufacturing managers, supervisors and team leaders
  • Manufacturing engineers
  • Design engineers
  • Quality engineers and technicians
  • Technical managers
  • Project team leaders
  • Problem solving and quality improvement facilitators
  • Anyone whose role includes problem solving; therefore all supervisors and lead personnel

This course satisfies a requirement in the Product Engineering Tools and Methods Certificate Program.

Click on the Requirements tab to make sure you are properly equipped to interact with this course.

.8 CEUs

Captured from the most recent offering of the Root Cause Problem Solving: Methods and Tools available for release.

Objectives

By participating in this web seminar replay, you will be able to:

  • Describe the 8-Step Problem Solving Methodology
  • Define the difference between Symptom and Root Cause
  • Use tools and techniques to solve problems
  • Evaluate effectiveness of problems solving efforts
  • Describe the role of problem solving in continuous improvement
  • Write an action plan to apply problem solving to a specific concern

Topics

Session 1

  • Overview
    • Following a process approach
    • What is a problem?
    • Inhibitors to effective problem solving
    • 8-step problem solving process overview
  • Step 1: See the Problem as an Opportunity
    • Framing the problem solving effort
    • Identifying team members
    • Team roles
  • Step 2: Describe the Problem
    • Symptoms vs. Causes
    • Methods for describing the problem
    • Using and charting data
    • Problem Is/Is-Not analysis

Session 2
  • Step 3: Implement Containment
    • Protect the Customer
    • Process Control Plan
  • Step 4: Recognize Potential Root Causes
    • Identifying possible causes
    • Process Maps
    • Cause-Effect diagrams
    • 5-Why tool

Session 3
  • Step 5: Design Solution
    • Solutions that don't work
    • Process Controls and Error Proofing
    • Standardized Work
  • Step 6: Implement Permanent Corrective Actions
    • Plan the work
    • Complete system changes
    • Verify effectiveness

Session 4
  • Step 7: Prevent Recurrence
    • Was the problem eliminated?
    • Layered audits
    • Leverage learnings with FMEA
  • Step 8: Recognize Efforts
    • Team debrief and lessons learned
    • Evaluate and celebrate success
  • Summary
    • Sufficiency checklist for effective problem solving
    • Continuous Improvement

Instructor(s): Murray J. Sittsamer

Murray has over 22 years experience in operations management, strategic planning, new process launches, financial analysis, quality systems and process improvement. During the past ten years, Murray has focused his work on supporting automotive OEMs and suppliers with their quality and productivity improvement efforts, especially in the areas of Advanced Product Quality Planning (APQP), Failure Mode and Effects Analysis (FMEA), variation reduction and Problem Solving.

Materials Provided

  • Thirty days of online single-user access to the four session recorded presentation
  • Course workbook (downloadable, .pdf's)
  • Online learning assessment
  • Instructor follow up to your content questions
  • .8 CEUs* (with satisfactory assessment score)
*SAE International is authorized by IACET to offer CEUs for this course.

About Web Seminar RePlays

SAE Web Seminar RePlays are audio/visual captures of live web seminars. The course sessions are unedited to include the results of interactions with the live participants and to expedite course availability. A learning assessment is available at the end of the course to reinforce learning and retention and gauge your understanding of the topic.

Equipment Requirements

  • Windows 2000, XP, 7 (Not currently supported by Windows Vista)
  • Pentium III PC
  • Minimum 128 MB RAM; recommended 256 MB RAM
  • Internet Explorer 6, 7, 8, or 9 browser (IE 10 & 11, Mozilla Firefox, Google Chrome, and Unix/Linus based browsers are not currently supported)
  • Adobe Flash Player 8.0 & above
  • Broadband-128Kbps and above
  • 1024 X 768 Screen Resolution
  • Sound Card/Speakers

Mac operating systems and browsers other than IE and Mozilla Firefox are not supported.

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$620.00
Members save up to 20% off list price.

Have colleagues who need this course? Purchase access for one individual at the appropriate member or list price, then purchase access for additional employees at 50% off the list price. Contact SAE Customer Service to arrange online access for all individuals at the same time or mention the confirmation number for the first purchase. The offer is good for only the same web seminar replay. All participants will receive a personal account and opportunity for CEUs.

Email CustomerService@sae.org, or call 1-877-606-7323 (U.S. and Canada) or 724-776-4970 (outside US and Canada).
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