Root Cause Problem Solving: Methods and Tools     

Web
Seminar
On-site
Delivery
Certificate
Program

I.D.# WB0931Printable Description
Duration: 8 Hours
Show Session Dates
April 28-May 7, 2015 (4 Sessions ) - Live Online
 
Show Session Dates
November 11-20, 2015 (4 Sessions ) - Live Online
 

Tough times require searching for things that we can change and making them better. But so often problems are solved with 'band-aids' and not root cause solutions. This approach is getting too expensive and at best only helps companies tread water. To combat these issues and adopt a fresh approach, teams can use the methods and tools of Root Cause Problem Solving to first view problems as opportunities for improvement, identify root causes and implement solutions to prevent recurrence. Benefits include improved quality and customer satisfaction, reduced operation costs, and greater employee knowledge of work processes.

This proven 8-step approach to problem solving will help improve operational and financial performance by identifying causes and implementing solutions to significant or recurring problems. This approach to problem solving is used by many major automotive manufacturers.

Learning Objectives
By participating in this web seminar, you will be able to:

  • Describe the 8-Step Problem Solving Methodology
  • Define the difference between Symptom and Root Cause
  • Use tools and techniques to solve problems
  • Evaluate effectiveness of problems solving efforts
  • Describe the role of problem solving in continuous improvement
  • Write an action plan to apply problem solving to a specific concern

Who Should Attend
This course is applicable to those directly working in or responsible for performance improvement of any definable, repetitive process, e.g. manufacturing, design, logistics, purchasing, sales, or distribution, including:

  • Manufacturing managers, supervisors and team leaders
  • Manufacturing engineers
  • Design engineers
  • Quality engineers and technicians
  • Technical managers
  • Project team leaders
  • Problem solving and quality improvement facilitators
  • Anyone whose role includes problem solving; therefore all supervisors and lead personnel

Topical Outline
Session 1

  • Overview
    • Following a process approach
    • What is a problem?
    • Inhibitors to effective problem solving
    • 8-step problem solving process overview
  • Step 1: See the Problem as an Opportunity
    • Framing the problem solving effort
    • Identifying team members
    • Team roles
  • Step 2: Describe the Problem
    • Symptoms vs. Causes
    • Methods for describing the problem
    • Using and charting data
    • Problem Is/Is-Not analysis

Session 2
  • Step 3: Implement Containment
    • Protect the Customer
    • Process Control Plan
  • Step 4: Recognize Potential Root Causes
    • Identifying possible causes
    • Process Maps
    • Cause-Effect diagrams
    • 5-Why tool

Session 3
  • Step 5: Design Solution
    • Solutions that don't work
    • Process Controls and Error Proofing
    • Standardized Work
  • Step 6: Implement Permanent Corrective Actions
    • Plan the work
    • Complete system changes
    • Verify effectiveness

Session 4
  • Step 7: Prevent Recurrence
    • Was the problem eliminated?
    • Layered audits
    • Leverage learnings with FMEA
  • Step 8: Recognize Efforts
    • Team debrief and lessons learned
    • Evaluate and celebrate success
  • Summary
    • Sufficiency checklist for effective problem solving
    • Continuous Improvement

Instructor(s): Murray Sittsamer
Murray SittsamerMurray has over 22 years experience in operations management, strategic planning, new process launches, financial analysis, quality systems and process improvement. During the past ten years, Murray has focused his work on supporting automotive OEMs and suppliers with their quality and productivity improvement efforts, especially in the areas of Advanced Product Quality Planning (APQP), Failure Mode and Effects Analysis (FMEA), variation reduction and Problem Solving.

Before entering the consulting field in 1994, Murray served as director of distribution support and quality systems for Gelman Sciences. While there, he led a successful 15-month effort to obtain ISO 9000 quality system registration and had the role of project manager for a highly publicized groundwater contamination dispute. Murray holds a Master of Science in Industrial Administration from Carnegie Mellon University. He earned his undergraduate degree in industrial engineering from the University of Pittsburgh.

Registration Information
Registration for this live web seminar is available on a per-person basis, similar to purchasing a seat in a classroom. Participants attend an online session from work or home; anywhere with a PC with internet access (at least 56K) and a telephone. The fee includes one connection to the conference calls (toll free telephone number provided for U.S. and select countries*) and assigned personal ID number; one connection to SAE's online training center (via WebEx); and access to a secure course in the SAE Learning Center that contains the presentations, class session recordings, supplemental materials, and assignments.

Registrations will be accepted until 5:00 p.m. the day before the start of the web seminar, but early registration is encouraged to allow for pre-course set-up and instructions.

*Global toll-free telephone numbers are provided for many countries outside the U.S., but are limited to those on the WebEx call-in toll-free number list. Check here to see if your country has a global call-in toll free telephone number for this web seminar. If your country is not listed, you may still connect using the US/Canada Call-in toll number or Voice over Internet Protocol (VoIP).

Although WebEx Training Manager will automatically launch when you join the web seminar, you or your system administrator are encouraged to download the plug-in in advance to help ensure successful setup. Click here, then follow the onscreen instructions.

NOTE: The course presentation will be recorded and made available for 30 days to those who register by the deadline.

Multiple Seat Discount - Does your company have a group of employees who need this course? Register one individual at the appropriate member or list price, then register additional employees at half off the list price. Registration by phone with SAE Customer Service is required to take advantage of this discount. Register all individuals at the same time or mention the confirmation number for the first registrant. The offer is good for only the same web seminar offering. All registrants will receive a personal account and opportunity for CEUs.

Cancellations
Can't attend on the date/time above? The presentation will be recorded and made available for 30 days to those who are registered, regardless of availability for the live session. If you still need to cancel, transfer to a future offering, or designate a substitute, a full refund is issued if you notify SAE at least 14 days prior to the web seminar start date. If less than 14 days prior, please contact SAE Customer Service to discuss options*. NOTE: SAE reserves the right to cancel web seminar and cannot be held responsible for related costs incurred by registrants other than the registration fee.

*Cancellation penalties may apply.

Fees: $620.00 ; SAE Members: $496.00 - $558.00

.8 CEUs
You must complete all course contact hours and successfully pass the learning assessment to obtain CEUs.

To register, click Register button at the top of this page and submit the online form, or contact SAE Customer Service at 1-877-606-7323 (724/776-4970 outside the U.S. and Canada) or at CustomerService@sae.org.