Quality Function Deployment     


I.D.# 92029Printable Description
Duration: 2 Days

Quality Function Deployment (QFD) is an excellent technique for determining and understanding customer requirements and then translating these requirements into your company's internal technical language for use in product design through final assembly. QFD is a method for converting customer requirements into company requirements. The first day of this two-day program provides practical strategies and benefits of the successful QFD technique. On the second day, you will receive additional details to enhance the QFD technique. You will also strengthen your QFD skills during monitored practice sessions and thought-provoking question and answer periods.

Learning Objectives
By attending this seminar, you will be able to:

  • Define Quality Function Deployment (QFD)
  • Identify the terminology and methodology used in QFD
  • Recognize the workable benefits of QFD to the product/process design and development process
  • Review methods for determining and monitoring the "Voice of the Customer"
  • Describe two accepted approaches to QFD
  • List the requirements for QFD's success

Who Should Attend
You should attend if you:

  • Are a product/process design or development engineer
  • Are a sales/marketing engineer
  • Are a quality/reliability engineer
  • Are an engineer involved in product/process assurance
  • Manage any of the above
  • And your company wants to conform to the new automotive supplier quality requirements

Participants should have an undergraduate engineering degree.

Topical Outline

  • Capturing the Concept of Quality
    • Targeting the Kano model
    • Branching out with the quality success tree
  • How to Determine Customer Requirements ("Voice of the Customer")
  • Establishing Designing Requirements
  • Constructing the Product Planning Relationship Matrix
  • Making Cascading Matrices Work for You
    • Design alternative selection
    • Determine subassembly and part characteristics
    • Ascertain manufacturing processes
    • Targeting quality controls
  • Comparing the Relationship of QFD and Other Product and Process Design Tools

Instructor(s): E. Harold Vannoy
Mr. Vannoy currently operates a consulting business specializing in product design assurance, process design assurance and reliability engineering. He earned a B.S. and M.S. in Electrical Engrg. from the Univ. of Missouri-Rolla; studied probability and statistics at Purdue Univ.; and studied reliability engrg. at the Univ. of Arizona. He is a Registered Professional Engineer in the state of Indiana, a Certified Reliability Engineer and a member of Eta Kappa Nu. He is also a member of SAE, SRE, IEEE, and ASQ. Mr. Vannoy was inducted into the Univ. of Missouri-Rolla Academy of Electrical Engineering for his contributions to the reliability of automotive electrical and electronic systems. He began his career with General Motors Delco Electronics Div., establishing a product assurance group for computer systems. From there he served as supervisor of reliability and service activities at GM Emission Control System Center; supervisor of electrical and electronic groups in the Reliability Engrg. Dept. for Cadillac Motor Car Div.; and as Mgr. of Product Assurance at AC Spark Plug Div. While at AC Spark Plug Div., he established an on-site master's degree program in reliability engineering. Mr. Vannoy has presented papers at ASQ, IIE, GM Product Engineering Technical Conf., Penn State Univ. Quality Assurance Seminar Series, Reliability and Maintainability Symposium, SRE, Univ. of Arizona Reliability Engrg. Management Inst., the Univ. of Arizona Reliability Testing Inst. and SAE. He has also given presentations abroad for several corporations. He serves on the SAE Reliability Comm. and has established reliability engineering courses with several universities.

Fees: $1225.00 ; SAE Members: $980.00 - $1103.00

1.3 CEUs
You must complete all course contact hours and successfully pass the learning assessment to obtain CEUs.

For additional information, contact SAE Customer Service at 1-877-606-7323 (724/776-4970 outside the U.S. and Canada) or at CustomerService@sae.org.

For a quote on bringing this course to your company site, fill out a Corporate Learning Solutions Request Form